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Frequently Asked Questions

What is Coolcore® fabric?

All Twinberry products feature Coolcore® fabric—a sustainable and chemical-free fabric. Engineered to distribute moisture quickly throughout the garment, our products eliminate any sweat spots and dry much faster, keeping you cool and comfortable. Reasons we love Coolcore fabric include: chemical-free technology, performance that doesn't wash out, recycled yarn-based fabric, blended with biodegrable fibers, no topical treatments, and sustainable mill practices.

How do I determine what size bra to buy?

Please review our size chart for assistance in choosing the best size options.

Should I sleep in my Lovoire bra?

Yes! Our Lovoire is so comfortable you'll be happy to sleep in it AND it is important for your breast health. To learn more, visit the article written by our founder Dr. Wendy Wong.

How do I determine what size underwear to buy?

Please review our size chart for assistance in choosing the best size options.

How do I care for my Twinberry items?

Coolcore fabric is technology that does not wash out. It is mechanically engineered to last a lifetime. When washing bras in your machine, use the gentle cycle with cold water and mild laundry detergent. Dry flat or on the lowest setting of your dryer.

How does the Twinberry Product Satisfaction Guarantee work?

At Twinberry, we stand by the quality of our products and are committed to ensuring your complete satisfaction. That's why we offer a Product Satisfaction Guarantee, allowing you to experience the excellence of Twinberry firsthand. We understand that our products are best appreciated through touch and feel, and we're confident that once you try our apparel, you'll be delighted. However, if the product falls short of your expectations for any reason, simply return it within the first 2 weeks from the date of purchase for a full refund. To initiate a return, please contact Twinberry support. We will provide you with a hassle-free return shipping label at no cost to you. To expedite the process, kindly include your order confirmation receipt as proof of purchase.

If you are unsatisfied with your purchase beyond 2 weeks, we still want to know how we can fix it. For non-warranty satisfaction returns, please contact us as soon as possible to discuss a solution (please include your order confirmation receipt).

How do I exchange a product color, size, or style?

Unwashed, unworn items may be exchanged within 2 weeks from the date of purchase with a receipt. To initiate an exchange, please contact Twinberry support. Please provide the reason for your exchange and the replacement style, color and/or size information. We will provide you with a hassle-free return shipping label at no cost to you. To expedite the process, kindly include your order confirmation receipt as proof of purchase.

What if I change my mind? How do I return items?

We accept the return of items ordered within 2 weeks of the date of purchase. Products must be returned unworn, unwashed, in their original condition and with all tags attached. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Unfortunately, we cannot accept returns on sale items or gift cards. To return an item, please contact us and include your order number. Your order number can be found in your order confirmation email.

How does your refund process work?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact our customer service team.

Do you offer international shipping?

Unfortunately we do not offer international shipping at this time. Please check back in the futrue.

What type of shipping do you offer?

NEXT DAY SHIPPING: 1-2 BUSINESS DAYS ($25)
Shipping within 1-2 busines days for orders placed before 2 pm CST. Orders placed by 2 pm CST Monday to Thursday will arrive the next business day (Monday to Friday). Orders placed after 2 pm CST on Thursday will be delivered on Monday. Orders placed after 2 pm CST on Friday or anytime on Saturday and Sunday will be delivered on Tuesday at the latest.

EXPRESS SHIPPING: 2-3 BUSINESS DAYS ($18)
Your order will be shipped within 2 to 3 business days following the order confirmation. Additional business days may be required for delivery during peak selling periods. Delivery is available in the US only.

PRIORITY SHIPPING: 3-4 BUSINESS DAYS ($12)
Your order will be shipped within 3 to 4 business days following the order confirmation. Additional business days may be required for delivery during peak selling periods. Delivery is available in the US only.

STANDARD SHIPPING: 4-5 BUSINESS DAYS ($5)
Your order will be shipped within 3 to 4 business days following the order confirmation. Additional business days may be required for delivery during peak selling periods. Delivery is available in the US only.

How can I track my package?

As soon as we start packing your order we will send you a shipping confirmation email with your receipt, shipping details and a link to track your parel online.

Can I cancel or change my order?

Once your order is confirmed, we are unable to make any changes, including the delivery address and the delivery option.

What if I have a missing package or item?

Be sure to check your order and delivery confirmation, as some items may be out of stock or coming separately. For missing orders, double check the tracking info for further details. Also be sure to check with your neighbors and in any common areas. Sometimes the carrier can mark packages as delivered before they have reached the final state of delivery. Please wait 48 hours from when your package was marked “Delivered” to confirm that this was the case. If your package or item is still missing, contact us to report your missing item/order and to get help with reordering (including all previously used discounts). If you received the wrong size or item, please reach out to Customer Service.

Where is your showroom located?

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