Privacy Policy

Effective Date: 11/01/2023
Brand: Twinberry
Website: https://www.livetwinberry.com
Operated By: Twinberry LLC, a U.S.-based company

1. Your Privacy Matters

At Twinberry, your privacy is important to us. We are committed to protecting your personal information and providing a safe, secure shopping experience. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

2. Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Your name, shipping/billing address, phone number, and email.

  • Payment Information: When you make a purchase, we collect payment data through secure third-party processors (e.g., Shopify Payments, PayPal). We do not store your full credit card information.

  • Device Information: IP address, browser type, and cookies for analytics, performance, and personalization.

  • Order History & Preferences: Products purchased, wishlist items, size preferences, and communications.

3. How We Use Your Information

We use your information to:

  • Process orders and deliver products

  • Communicate order updates and promotional offers

  • Improve website functionality and customer experience

  • Analyze traffic and trends for marketing purposes

  • Comply with legal obligations and Shopify platform policies

4. Sharing Your Information

We only share your data with trusted service providers necessary to run our business, including:

  • Shopify (our e-commerce platform)

  • Shipping carriers (to deliver your order)

  • Payment gateways (to securely process transactions)

  • Email service providers (to send newsletters or promotions, only with your opt-in consent)

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active

  • Recognize your device

  • Understand how you navigate our site

You can opt out by adjusting your browser settings, but some features may not function properly.

6. Email and SMS Marketing

You will only receive marketing emails or texts if you explicitly opt in. You can unsubscribe at any time by clicking the link at the bottom of emails or replying “STOP” to text messages.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal data

  • Request deletion of your account

  • Withdraw consent for marketing

  • Lodge a complaint with your local data protection authority (if applicable)

To make a request, please contact us at hello.twinberry@gmail.com.

8. Data Security

We implement security measures such as SSL encryption, password-protected access, and secure payment gateways to protect your data.

9. Third-Party Links

Our site may link to third-party sites (like Instagram or educational blogs). We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The most current version will always be posted on our website.

11. Contact Us

If you have questions about this policy or how we use your data, please contact:

Twinberry LLC
Email: hello.twinberry@gmail.com
Website: https://www.livetwinberry.com
Location: Monterey, CA